Contact Support

Our ESC Spectrum Customer Support team is standing by to help you by phone, email, or live chat. Our in-house team of experts supports all of our hardware and software solutions. 

Need access to the Customer Community or Help Desk? Contact Support to create an account or reset your password.

Need help navigating the Customer Community? View our helpful Tutorial Videos for guidance.

Report a New Issue

Create a Case or Access Live Chat

Report issues at any time through the Customer Community. Login and use the Cases tab to create a new case or review the status of another case, ask for help using Live Chat. 

Email Support

To report an issue by email, please send a message with a description of your problem. The ESC Spectrum Customer Support team will contact you by phone or email to follow up as soon as possible.

Phone Support

Regular Hours (6 a.m. - 6 p.m. | M – F | CT) After Hours (Emergency Only)


  • Press 1 for Software & Data Controllers
  • Press 2 for Hardware and CEMS Support

If all agents are busy, please leave your name, number, and message. Your support issue will be entered into the queue within one hour. A team member will contact you as soon as possible.

Check On Cases and RMA Status

Login to the Customer Community to see details on your existing cases, upload additional details, add comments, review emails associated with cases and create new cases. You can also check on project progress, RMA status and more. 

Get Software & Firmware Updates

Find software and firmware updates, release notes, user guides, knowledge base articles, and more in the Customer Community.

Billing Inquires

For assistance with a Billing issue, please contact our Accounting Team and they will help you as soon as possible.

Michael is always responsive, quick, and easy to work with! Wish we could give him even more stars!

Sharon Shelby

Sr. Environmental Specialist, NAES

The service technicians who worked with me knew exactly what to do and while our server system is slightly different than normal, they were able to help. ESC Support is extremely knowledgeable and I can always rely on them for assistance.

Arba Williamson

Electrical Instrumentation Process Technologist

Kaylea (Smith) did a great job. She stuck with the problem even after the first few attempts didn't work. We appreciate the job she did and we would have never been able to fix the problem without her.

Jerry Catron

Programs Administrator

In my opinion, Alex demonstrated his technical skills and professionalism at the highest level.

Theon Heisserer

Environmental, Health & Safety Coordinator, CMS Energy Enterprises

Jenny did a great job! She recognized our issue quickly and helped us resolve it in a timely manner.

Veronica Reyes

Environmental Analyst, PacifiCorp

Quinn was excellent! He helped me modify an alarm to better fit our plant's operation.

His responsiveness and willingness to help was great!

Kendalle Martin

Environmental Engineer - Associate

Valerie was great to work with on our issue! She was patient with us, we don't change out data controllers very often, so it took time on our end to get things set up. After-hours support is crucial for us to minimize downtime.

Todd CHinn

Senior Environmental Coordinator, Nebraska Public Power District

Marc was very helpful! Responded to my questions efficiently and effectively.

Mike Herman

Combustion Turbine Supervisor, Great River Energy

Alex (Fuentez) was knowledgeable and quickly helped me with the fix I needed! This type of service is great! There are times when I get pulled away from what I was working on, sometimes not being able to look at it again for a couple of days. So, the service Alex provided was excellent to help me achieve what I needed to get done within 10 minutes

Nathan Hude

Environmental Regulatory Compliance, Lansing Board of Water & Light

Discover Upcoming Events

Webinars, on-line and live training, user groups and more

From The Source Blog

Navigating Refining Regulations: 40 CFR Part 63 Subpart CC

Learn more about National Emission Standards for Hazardous Air Pollutants from Petroleum Refineries specifically on 40 CFR Part 63 Subpart CC. This blog post outlines the steps to comply with Subpart CC and how ESC Spectrum can equip your facility to streamline emission monitoring needs.

Read More »
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