Our ESC Spectrum Customer Support team is standing by to help you by phone, email, or live chat. Our in-house team of experts supports our hardware and software solutions, including the StackVision and Prism Data Acquisition Systems, 8864 Data Controllers and SpectraPak, QAInsight, RataView, FleXReports, and more.
Need access to the Customer Community or Help Desk? Contact Support to create an account or reset your password.
Online Support for StackVision, 8864 Data Controller, QAInsight & FleXReports
Create a Case or Access Live Chat
Report issues at any time through the Customer Community. Login and use the Cases tab to create a new case or review the status of another case, ask for help using Live Chat.
To report an issue by email, please send a message with a description of your problem. The Support team will contact you by phone or email to follow up as soon as possible.
Report issues at any time through the Prism and RataView Help Desk portal. Need access to the Help Desk? Contact Support for assistance with account set up.
To report an issue by email, please send a message with a description of your problem. The Support team will contact you by phone or email to follow up as soon as possible.
Phone Support for StackVision, 8864 Data Controller, QAInsight and FleXReports
Regular Hours (6 a.m. - 6 p.m. | M – F | CT)
After Hours (Emergency Only)
512-250-7901
If all agents are busy, please leave your name, number and message. Your support issue will be entered into the queue within one hour. A team member will contact you as soon as possible.
Phone Support for Prism, RataView and SpectraPak
Regular Hours (6 a.m. - 6 p.m. | M – F | CT)
After Hours (Emergency Only)
850-944-3392
If all agents are busy, please leave your name, number and message. A team member will contact you as soon as possible.
Check On Cases and RMA Status
Login to the Customer Community to see details on your existing cases, upload additional details, add comments, review emails associated with cases and create new cases. You can also check on project progress, RMA status and more.
Michael is always very professional and knowledgeable. I am always confident things will be resolved quickly with him.
Dave Patterson
Consulting Engineer (Air Quality Group), Ameren
ESC Spectrum has provided excellent engineering and procurement support.
Juan Cantu
Analyzer Specialist, ENglobal
Alex was very helpful in resolving the issues that I brought to him.
Kevin Bugay
Process Engineer, Cardinal Corporation
Even though we are only data logger users, the support staff has always been extremely nice, very timely and completely knowledgeable on the topic at hand.
John Markely
Sr. Environmental Engineer, Kyger Creek
Very helpful, understood my issue and found the fix I needed.
Dane Ruberg
Instrument Technician, Xcel Energy
Scott is fantastic, very knowledgeable and very helpful! Always know I am going to get the help I need when he answers the phone.
Celena Arreola
Environmental Engineer, El Paso Electric
Outstanding customer service!!!
Rick Gregory
IT Specialist/Network Admin, Calumet Specialty Partners
The customer service provided was quick and the agent sent additional information.
Ann Woods
Environmental Scientist, Agua Fria Generating Station
Excellent work!
Daniel Fefer
Contractor, Exelon
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This blog post discusses updates on 40 CFR 63 Subpart YYYY including changes, who is subject to YYYY, facility limits and more. Compliance with changes is required within 180 days of March 9, 2022 (i.e., September 6, 2022).