Contact Support
Our ESC Spectrum Customer Support team is standing by to help you by phone, email, or live chat. Our in-house team of experts supports all of our hardware and software solutions.
Need access to the Customer Community or Help Desk? Contact Support to create an account or reset your password.
Need help navigating the Customer Community? View our helpful Tutorial Videos for guidance.
Report a New Issue
Create a Case or Access Live Chat
Report issues at any time through the Customer Community. Login and use the Cases tab to create a new case or review the status of another case, ask for help using Live Chat.
Email Support
To report an issue by email, please send a message with a description of your problem. The Support team will contact you by phone or email to follow up as soon as possible.
Phone Support
Regular Hours (6 a.m. - 6 p.m. | M – F | CT) After Hours (Emergency Only)
512-250-7900
- Press 1 for Software & Data Controllers
- Press 2 for Hardware and CEMS Support
If all agents are busy, please leave your name, number, and message. Your support issue will be entered into the queue within one hour. A team member will contact you as soon as possible.
Check On Cases and RMA Status
Login to the Customer Community to see details on your existing cases, upload additional details, add comments, review emails associated with cases and create new cases. You can also check on project progress, RMA status and more.
Get Software & Firmware Updates
Find software and firmware updates, release notes, user guides, knowledge base articles, and more in the Customer Community.
Billing Inquires
For assistance with a Billing issue, please contact our Accounting Team and they will help you as soon as possible.
From The Source Blog
Continuous Emissions Monitoring 101: Oxygen & Flow Analyzers
Read this article to learn more about two of the most reliable analyzers in the CEMS world: oxygen and flow.
The EPA’s Good Neighbor Plan – Response to Judicial Stays
On July 31, 2023, the US EPA issued a final action to address emission sources affected by judicial stays of the Good Neighbor Plan in the following states: Arkansas, Kentucky, Louisiana, Mississippi, Missouri, and Texas. Read our article to learn more about how these final actions might affect your facility.
Continuous Emissions Monitoring 101: CO Analyzers
Read this article to learn more about CEMS Analyzers, specifically NDIR technology used to measure Carbon Monoxide (CO).