Contact Support

Our ESC Spectrum Customer Support team is standing by to help you by phone, email, or live chat. Our in-house team of experts supports our hardware and software solutions, including the StackVision and Prism Data Acquisition Systems, 8864 Data Controllers and SpectraPak, QAInsight, RataView, FleXReports, and more. 

Need access to the Customer Community or Help Desk? Contact Support to create an account or reset your password.

For assistance navigating the Customer Community view our helpful Tutorial Videos for guidance.

Report a New Issue

Online Support for StackVision, 8864 Data Controller, QAInsight & FleXReports

Create a Case or Access Live Chat

Report issues at any time through the Customer Community. Login and use the Cases tab to create a new case or review the status of another case, ask for help using Live Chat. 

Email Support

To report an issue by email, please send a message with a description of your problem. The Support team will contact you by phone or email to follow up as soon as possible.

Online Support for Prism, RATAView and SpectraPak

Create a Case

Report issues at any time through the Prism and RataView Help Desk portal.  Need access to the Help Desk? Contact Support for assistance with account set up.

Email Support

To report an issue by email, please send a message with a description of your problem. The Support team will contact you by phone or email to follow up as soon as possible.

Phone Support for StackVision, 8864 Data Controller, QAInsight and FleXReports

Regular Hours (6 a.m. - 6 p.m. | M – F | CT) After Hours (Emergency Only)

512-250-7901

If all agents are busy, please leave your name, number and message. Your support issue will be entered into the queue within one hour. A team member will contact you as soon as possible.

Phone Support for Prism, RataView and SpectraPak

Regular Hours (6 a.m. - 6 p.m. | M – F | CT) After Hours (Emergency Only)

850-944-3392

If all agents are busy, please leave your name, number and message. A team member will contact you as soon as possible.

Check On Cases and RMA Status

Login to the Customer Community to see details on your existing cases, upload additional details, add comments, review emails associated with cases and create new cases. You can also check on project progress, RMA status and more. 

Get Software & Firmware Updates

Find software and firmware updates, release notes, user guides, knowledge base articles, and more in the Customer Community.

Billing Inquires

For assistance with a Billing issue, please contact our Accounting Team and they will help you as soon as possible.

Michael is always very professional and knowledgeable.
I am always confident things will be resolved quickly with him.

Dave Patterson

Consulting Engineer (Air Quality Group), Ameren

ESC Spectrum has provided excellent engineering and procurement support.

Juan Cantu

Analyzer Specialist, ENglobal

Alex was very helpful in resolving the issues that I brought to him.

Kevin Bugay

Process Engineer, Cardinal Corporation

Even though we are only data logger users, the support staff has always been extremely nice,
very timely and completely knowledgeable on the topic at hand.

John Markely

Sr. Environmental Engineer, Kyger Creek

Very helpful, understood my issue and found the fix I needed.

Dane Ruberg

Instrument Technician, Xcel Energy

Scott is fantastic, very knowledgeable and very helpful!
Always know I am going to get the help I need when he answers the phone.

Celena Arreola

Environmental Engineer, El Paso Electric

Outstanding customer service!!!

Rick Gregory

IT Specialist/Network Admin, Calumet Specialty Partners

The customer service provided was quick and the agent sent additional information.

Ann Woods

Environmental Scientist, Agua Fria Generating Station

Excellent work!

Daniel Fefer

Contractor, Exelon

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Webinars, on-line and live training, user groups and more

From The Source Blog

CEMS Audit Prep Checklist

Quick CEMS Audit Prep Checklist

Use our quick checklist to pass an EPA CEMS audit of your facility. Use a proven CEMS DAS like StackVision and Prism for critical data and have current information about your designated representative, record keeping, QA/QC plan, permit & acid rain program at hand.

Read More »