Contact Support
Our ESC Spectrum Customer Support team is standing by to help you by phone, email, or live chat. Our in-house team of experts supports our hardware and software solutions, including the StackVision and Prism Data Acquisition Systems, 8864 Data Controllers and SpectraPak, QAInsight, RataView, FleXReports, and more.
Need access to the Customer Community or Help Desk? Contact Support to create an account or reset your password.
For assistance navigating the Customer Community view our helpful Tutorial Videos for guidance.
Report a New Issue
Online Support for StackVision, 8864 Data Controller, QAInsight & FleXReports
Create a Case or Access Live Chat
Report issues at any time through the Customer Community. Login and use the Cases tab to create a new case or review the status of another case, ask for help using Live Chat.
Email Support
To report an issue by email, please send a message with a description of your problem. The Support team will contact you by phone or email to follow up as soon as possible.
Online Support for Prism, RATAView and SpectraPak
Create a Case
Report issues at any time through the Prism and RataView Help Desk portal. Need access to the Help Desk? Contact Support for assistance with account set up.
Email Support
To report an issue by email, please send a message with a description of your problem. The Support team will contact you by phone or email to follow up as soon as possible.
Phone Support for StackVision, 8864 Data Controller, QAInsight and FleXReports
Regular Hours (6 a.m. - 6 p.m. | M – F | CT) After Hours (Emergency Only)
512-250-7901
If all agents are busy, please leave your name, number and message. Your support issue will be entered into the queue within one hour. A team member will contact you as soon as possible.
Phone Support for Prism, RataView and SpectraPak
Regular Hours (6 a.m. - 6 p.m. | M – F | CT) After Hours (Emergency Only)
850-944-3392
If all agents are busy, please leave your name, number and message. A team member will contact you as soon as possible.
Check On Cases and RMA Status
Login to the Customer Community to see details on your existing cases, upload additional details, add comments, review emails associated with cases and create new cases. You can also check on project progress, RMA status and more.
Get Software & Firmware Updates
Find software and firmware updates, release notes, user guides, knowledge base articles, and more in the Customer Community.
Billing Inquires
For assistance with a Billing issue, please contact our Accounting Team and they will help you as soon as possible.
From The Source Blog
ECMPS Re-Engineering Update
The ECMPS Re-Engineering Update includes an extension to the current beta testing period through the end of December 2023. Chris Worley, team leader for the ECMPS Re-Engineering project shares the upcoming changes. Read more below about the update and see how ESC Spectrum Reporting Services can help.
CEMS Analyzers: What They Are and How to Maintain Them
As your facility’s continuous emissions monitoring systems age, it’s vital to keep up with CEMS analyzers to avoid the potential risks of downtime and fading reliability.
Part 60 Monitoring Plan Overview
Gain a clearer understanding of 40 CFR Part 60 with ESC Spectrum’s useful Part 60 Monitoring Plan Overview. This 13-page overview covers the most common industries found under the Part 60 air quality regulations served by ESC Spectrum’s StackVision™, Prism® and CEMDAS Evolution™ Data Acquisition Systems.