Contact Support
Our ESC Spectrum Customer Support team is standing by to help you by phone, email, or live chat. Our in-house team of experts supports all of our hardware and software solutions.
Need help navigating the Customer Community? View our helpful Tutorial Videos for guidance.
Report a New Issue
Create a Case or Access Live Chat
Report issues at any time through the Customer Community. Login and use the Cases tab to create a new case or review the status of another case, ask for help using Live Chat.
Email Support
To report an issue by email, please send a message with a description of your problem to support@escspectrum.com. The ESC Spectrum Customer Support team will contact you by phone or email to follow up as soon as possible.
Phone Support
Regular Hours (6 a.m. - 6 p.m. | M – F | CT) After Hours (Emergency Only)
512-250-7900
- Press 1 for Software & Data Controllers
- Press 2 for Hardware and CEMS Support
If all agents are busy, please leave your name, number, and message. Your support issue will be entered into the queue within one hour. A team member will contact you as soon as possible.
Check On Cases and RMA Status
Login to the Customer Community to see details on your existing cases, upload additional details, add comments, review emails associated with cases and create new cases. You can also check on project progress, RMA status and more.
Get Software & Firmware Updates
Find software and firmware updates, release notes, user guides, knowledge base articles, and more in the Customer Community.
Billing Inquires
For assistance with a Billing issue, please contact our Accounting Team and they will help you as soon as possible.
Ismael Tapia was great to work with. He was knowledgeable and understood what we needed. ESC's RMA process super easy. excellent customer service 5 stars for everything because 5 star service provided.
Nathan Meier
OMT - IC&E Tech, US-PP R.W. Miller Plant
They not only helped me with basic errors, but they also provided detailed information that I will use for my next project. I am very grateful for the help they provided.
Patricia Huizar
Environmental Analyst, CPS Energy
From The Source Blog
CEMS Fails From the Field: What Went Wrong & How to Fix It
Discover the top causes of CEM system failures and how to prevent them. Get expert troubleshooting advice and maintenance strategies to reduce downtime.
Continuous Emissions Monitoring 101: Calibration Gas & Requirements
This article will discuss and clarify calibration gas requirements for CEMS users including, system calibration, cal gas bottles, and more.
Continuous Emissions Monitoring 101: Extractive CEMS Umbilical
Read this article to learn more about extractive CEMS umbilicals, from construction and installation to maintenance best practices.