Our ESC Spectrum Customer Support team is standing by to help you by phone, email, or live chat. Our in-house team of experts supports all of our hardware and software solutions.
Need access to the Customer Community or Help Desk? Contact Support to create an account or reset your password.
Need help navigating the Customer Community? View our helpful Tutorial Videos for guidance.
Report a New Issue
Create a Case or Access Live Chat
Report issues at any time through the Customer Community. Login and use the Cases tab to create a new case or review the status of another case, ask for help using Live Chat.
To report an issue by email, please send a message with a description of your problem. The Support team will contact you by phone or email to follow up as soon as possible.
Regular Hours (6 a.m. - 6 p.m. | M – F | CT) After Hours (Emergency Only)
- Press 1 for Software & Data Controllers
- Press 2 for Hardware and CEMS Support
If all agents are busy, please leave your name, number, and message. Your support issue will be entered into the queue within one hour. A team member will contact you as soon as possible.
Check On Cases and RMA Status
Login to the Customer Community to see details on your existing cases, upload additional details, add comments, review emails associated with cases and create new cases. You can also check on project progress, RMA status and more.
Get Software & Firmware Updates
Find software and firmware updates, release notes, user guides, knowledge base articles, and more in the Customer Community.
For assistance with a Billing issue, please contact our Accounting Team and they will help you as soon as possible.
Michael is always responsive, quick, and easy to work with! Wish we could give him even more stars!
Sr. Environmental Specialist, NAES
In this instance, it was all remote/via email; however, the solution was prompt and accurate.
Quinn followed up to see if it worked. Excellent all around.
Sr. Environmental Manager (Air), NAES
Kaylea was a great help in promptly responding to the case as well as my questions.
Her service, professionalism, and expertise are greatly appreciated!
Regulatory Compliance Specialist, Marshfield Utilities
In my opinion, Alex demonstrated his technical skills and professionalism at the highest level.
Environmental, Health & Safety Coordinator, CMS Energy Enterprises
Jenny did a great job! She recognized our issue quickly and helped us resolve it in a timely manner.
Environmental Analyst, PacifiCorp
Quinn was excellent! He helped me modify an alarm to better fit our plant's operation.
His responsiveness and willingness to help was great!
Environmental Engineer - Associate
Alex was a huge help and got us back in business as soon as we could connect the right people with him.
Results and Air Quality Lead, Consumers Energy
Jenny was very patient and thorough. She kept at it until my issue was resolved.
Environmental Engineer, Coffeyville Resources Nitrogen Fertilizers, LLC
Discover Upcoming Events
From The Source Blog
New Release: StackVision™ Version 7.2 Data Acquisition System
Industry-leading DAS StackVision Version 7.2 presents new features and provides enhancements and updates to existing features that will improve user efficiency.
Continuous Emissions Monitoring 101: Extractive CEMS Umbilical
Read this article to learn more about extractive CEMS umbilical, from construction and installation to maintenance.
The Key to Efficient CEMS Equipment: Check Your Filters.
In this article, we outline the importance of inspecting your CEM Equipment Filters on a regular basis to ensure an efficient CEM System.