Contact Support

Our ESC Spectrum Customer Support team is standing by to help you by phone, email, or live chat. Our in-house team of experts supports all of our hardware and software solutions. 

Need access to the Customer Community or Help Desk? Contact Support to create an account or reset your password.

Need help navigating the Customer Community? View our helpful Tutorial Videos for guidance.

Report a New Issue

Create a Case or Access Live Chat

Report issues at any time through the Customer Community. Login and use the Cases tab to create a new case or review the status of another case, ask for help using Live Chat. 

Email Support

To report an issue by email, please send a message with a description of your problem. The Support team will contact you by phone or email to follow up as soon as possible.

Phone Support

Regular Hours (6 a.m. - 6 p.m. | M – F | CT) After Hours (Emergency Only)


  • Press 1 for Software & Data Controllers
  • Press 2 for Hardware and CEMS Support

If all agents are busy, please leave your name, number, and message. Your support issue will be entered into the queue within one hour. A team member will contact you as soon as possible.

Check On Cases and RMA Status

Login to the Customer Community to see details on your existing cases, upload additional details, add comments, review emails associated with cases and create new cases. You can also check on project progress, RMA status and more. 

Get Software & Firmware Updates

Find software and firmware updates, release notes, user guides, knowledge base articles, and more in the Customer Community.

Billing Inquires

For assistance with a Billing issue, please contact our Accounting Team and they will help you as soon as possible.

Michael is always responsive, quick, and easy to work with! Wish we could give him even more stars!

Sharon Shelby

Sr. Environmental Specialist, NAES

In this instance, it was all remote/via email; however, the solution was prompt and accurate.

Quinn followed up to see if it worked. Excellent all around.

John Tissue

Sr. Environmental Manager (Air), NAES

Kaylea was a great help in promptly responding to the case as well as my questions.

Her service, professionalism, and expertise are greatly appreciated!

Kathy Leik

Regulatory Compliance Specialist, Marshfield Utilities

In my opinion, Alex demonstrated his technical skills and professionalism at the highest level.

Theon Heisserer

Environmental, Health & Safety Coordinator, CMS Energy Enterprises

Jenny did a great job! She recognized our issue quickly and helped us resolve it in a timely manner.

Veronica Reyes

Environmental Analyst, PacifiCorp

Quinn was excellent! He helped me modify an alarm to better fit our plant's operation.

His responsiveness and willingness to help was great!

Kendalle Martin

Environmental Engineer - Associate

Alex was a huge help and got us back in business as soon as we could connect the right people with him.

George Eurich

Results and Air Quality Lead, Consumers Energy

Jenny was very patient and thorough. She kept at it until my issue was resolved.

Tamara Christian

Environmental Engineer, Coffeyville Resources Nitrogen Fertilizers, LLC

Excellent work!

Daniel Fefer

Contractor, Exelon

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From The Source Blog

The EPA’s Good Neighbor Plan – Response to Judicial Stays

On July 31, 2023, the US EPA issued a final action to address emission sources affected by judicial stays of the Good Neighbor Plan in the following states: Arkansas, Kentucky, Louisiana, Mississippi, Missouri, and Texas. Read our article to learn more about how these final actions might affect your facility.

Read More »
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