Contact Support
Our ESC Spectrum Customer Support team is standing by to help you by phone, email, or live chat. Our in-house team of experts supports all of our hardware and software solutions.
Need help navigating the Customer Community? View our helpful Tutorial Videos for guidance.
Report a New Issue
Create a Case or Access Live Chat
Report issues at any time through the Customer Community. Login and use the Cases tab to create a new case or review the status of another case, ask for help using Live Chat.
Email Support
To report an issue by email, please send a message with a description of your problem to support@escspectrum.com. The ESC Spectrum Customer Support team will contact you by phone or email to follow up as soon as possible.
Phone Support
Regular Hours (6 a.m. - 6 p.m. | M – F | CT) After Hours (Emergency Only)
512-250-7900
- Press 1 for Software & Data Controllers
- Press 2 for Hardware and CEMS Support
If all agents are busy, please leave your name, number, and message. Your support issue will be entered into the queue within one hour. A team member will contact you as soon as possible.
Check On Cases and RMA Status
Login to the Customer Community to see details on your existing cases, upload additional details, add comments, review emails associated with cases and create new cases. You can also check on project progress, RMA status and more.
Get Software & Firmware Updates
Find software and firmware updates, release notes, user guides, knowledge base articles, and more in the Customer Community.
Billing Inquires
For assistance with a Billing issue, please contact our Accounting Team and they will help you as soon as possible.
Ismael Tapia was great to work with. He was knowledgeable and understood what we needed. ESC's RMA process super easy. excellent customer service 5 stars for everything because 5 star service provided.
Nathan Meier
OMT - IC&E Tech, US-PP R.W. Miller Plant
They not only helped me with basic errors, but they also provided detailed information that I will use for my next project. I am very grateful for the help they provided.
Patricia Huizar
Environmental Analyst, CPS Energy
Ismael Tapia was great to work with. He was knowledgeable and understood what we needed. ESC's RMA process super easy. excellent customer service 5 stars for everything because 5 star service provided.
Nathan Meier
OMT - IC&E Tech, US-PP R.W. Miller Plant
From The Source Blog
Challenge vs. Solution: Enhancing Emissions Data Review & Reporting with StackVision
Accurate air emissions data is critical for regulatory compliance–even small discrepancies can lead to reporting issues, audits, and penalties. While daily and weekly data reviews are not required by regulations,
ESC Spectrum Launches Interim Reporting Services to Support Facilities with Temporary Reporting & Regulatory Help
ESC Spectrum is excited to introduce Interim Reporting Services, designed to help facilities maintain compliance during short-term staffing challenges. Our expert team provides support with data review, permit compliance, QA/QC management, and more—ensuring critical reporting obligations are met accurately and on time.
Minimizing CEMS Downtime: Maintenance & Upgrade Strategies
CEMS downtime can lead to compliance risks and operational inefficiencies. This guide covers essential strategies for maintaining hardware, upgrading systems, and managing spare parts to minimize disruptions. Field Service Technician V and SME John Cutaia shares how to keep your Continuous Emissions Monitoring System (CEMS) operating efficiently with proactive maintenance and timely upgrades.