DASProtect
DASProtect is our comprehensive solution, featuring a robust package of support, maintenance, and training services. Our goal is to help you optimize operations and save costs and time while ensuring that your Data Acquisition System functions seamlessly and efficiently. Keeping your DASProtect agreement current is essential. By doing so, you maintain uninterrupted access to our exceptional customer support and a host of other invaluable benefits.
DASProtect Levels of Service
For StackVision, DASProtect offers two levels of services: Sentry and Fortress. Both provide total, around-the-clock access to our web-based and phone customer support—including an extensive library of online resources on the Customer Community. For Prism, there is only one level of service: Fortress.
With the purchase of our StackVision Data Acquisition System, you receive a complimentary year of Sentry-level protection. However, the vast majority of our partners upgrade or extend their DASProtect coverage to Fortress because it offers additional benefits. DASProtect Fortress includes unlimited access to the StackVision Success Program. This comprehensive training program provides a self-paced curriculum that teaches new users how to best use StackVision.
Expert Data Acquisition System (DAS) Services
Only users with an active DASProtect agreement have access to our DAS Services, including Reporting, Engineering, Regulatory, and IT experts.
- Reporting analysts ensure that your data is properly recorded, your reports meet ever-changing requirements and your data is ready for submission to ECMPS.
- Engineering professionals can configure a DAS to your facility’s precise requirements, ensure it is updated, align it with the latest regulations, and make it work smoothly with your other resources.
- Our Regulatory services help you stay in compliance and audit-ready.
- Each of our IT services is designed to increase efficiency by supporting your ESC Spectrum DAS. We handle the technical lifting so you can focus on your real job: monitoring and reporting for compliance.
StackVision DASProtect Fortress vs. Sentry Comparison
Customer Support Services
Benefit
Fortress
Sentry
No Agreement
Assistance Reloading StackVision Server Software
Get assistance reloading StackVision software updates (along with a copy of your configuration, data, and custom report files) in the event of server failure.
Assistance Installing StackVision Server Software Updates
Our assistance includes helping obtain a license key for the software update, running the required installation programs, entering the key, and restarting required services and/or programs.
Online Access to Knowledge Base, Case Tracking, Documentation and Live Chat
Login to the Customer Community to track your cases, get user guides, download software and firmware, enter & track cases and talk to support.
Phone, Email, Online, and Chat Support
Get answers or resolutions to problems from expert, in-house customer support. Support is available during normal business hours, as well as after hours for emergencies.
DAS Services
Benefit
Fortress
Sentry
No Agreement
Reduced Hourly Rate for Engineering Services
Our Engineering Services can configure a DAS to your facility’s precise requirements, ensure it is updated, align it with the latest regulations, and make it work smoothly with your other resources.
Reduced Rate for IT Services, Including:
- Server Management (24/7 Server Monitoring & Maintenance, Disaster Recovery, Platform License Maintenance and More)
- SQL Tune-Up and Data Purge
Let our IT experts help you with the time-consuming challenges that come with Data Acquisition System (DAS) server software and hardware maintenance. Each of our IT services is designed to increase efficiency by supporting your ESC Spectrum DAS.
Reduced Rate for Customizable, Private On-Site Training Sessions
Our staff provides professional training classes that can be customized to your individual needs and focus on specific products or regulations.
Data Controller Maintenance
Benefit
Fortress
Sentry
No Agreement
Repair & Loaner Services
ESC Spectrum provides services to repair hardware failures in covered Data Controller Products. This includes remote services to assist in troubleshooting controller malfunctions as well as return-to-factory repair services, inclusive of parts and labor, for covered controllers. If any covered controller hardware is determined to be defective, we will either repair it or send replacement parts. During this time, we send a loaner Data Controller to minimize your downtime.
Spare Parts Purchasing Discount
We provide a discount off current list pricing for any purchases on Data Controller spare parts.
Replacement Purchase Discount
We provide a discount off the current list price for any purchases on Data Controllers if an existing Covered Controller Product becomes unserviceable and/or obsolete.
Access to Firmware Version Download
Download and install new firmware updates for the 8864 Data Controller.
StackVision™ Maintenance
Benefit
Fortress
Sentry
No Agreement
StackVision License
License for the use of the StackVision DAS.
License for Backup Server
Extend the license for covered StackVision products to install a copy of the server software on a backup server to minimize the risk of downtime experienced because of server hardware maintenance or failure if the backup server is used strictly in the event of primary server maintenance or failure.
Software Updates -- Existing License Functionality
Download and install updates to covered StackVision products when released.
Software Beta Testing
Get access to new versions of StackVision for testing before general release.
Included: MATS & Sorbent Trap Modules, FleetMode
The MATS Module includes QA and Certification tools to assist with compliance under the MATS (Mercury and Air Toxic Standard) rule (40CFR63, Subpart UUUUU) for mercury (Hg), Hydrochloric Acid (HCl), Hydrofluoric Acid (HF), and particulate matter (PM) systems.
The Sorbent Trap Module is a tool for recording data for Hg (mercury) sorbent trap monitoring systems for MATS QA and Compliance
FleetMode allows you to analyze fleet‑wide data in new StackVision Client tools–such as Charts, Dashboards, Cylinder Management, and LogBook.
Purchase: MATS & Sorbent Trap Modules, FleetMode
The MATS Module includes QA and Certification tools to assist with compliance under the MATS (Mercury and Air Toxic Standard) rule (40CFR63, Subpart UUUUU) for mercury (Hg), Hydrochloric Acid (HCl), Hydrofluoric Acid (HF), and particulate matter (PM) systems.
The Sorbent Trap Module is a tool for recording data for Hg (mercury) sorbent trap monitoring systems for MATS QA and Compliance
FleetMode allows you to analyze fleet‑wide data in new StackVision Client tools–such as Charts, Dashboards, Cylinder Management, and LogBook.
Access to StackVision Version Downloads
Get access to the most recent version of StackVision at any time.
Software and Hardware Escrow
Receive a copy of our StackVision and 8864 Data Controller software source code (“Code”) in the event that ESC Spectrum and its successors exit the stack emissions compliance reporting business and discontinue support for covered StackVision or 8864 Data Controller products without offering a path for upgrading these products or a reasonably comparable solution based upon new products.
Training Services
Benefit
Fortress
Sentry
No Agreement
CEMS Training for Facility, or Fleet Instrumentation
Get expert training for an unlimited number of employees at your plant on CEMS instrumentation including best practices and troubleshooting.
Free Access to StackVision Success Program Online Learning System for Unlimited Users
Get access to the online modules, including lessons, quizzes, and resources, for an unlimited number of employees. Perfect for users new to StackVision and the 8864 Data Controller.
User Group Meeting Speakers -- Registration & Travel Expenses
The User Group is a free event offered in person in the Fall and online in the Spring. It includes company updates, panels, and helpful tracks with multiple sessions on product and CEMS best practices. Training sessions, offered before and after User Group, are free for Fortress customers.
Free Access to Online and In-Person Training Events
In-person and online training events include product best practice and regulatory trainings from ESC Spectrum experts.
Prism DASProtect Fortress Benefits
Customer Support Services
Benefit
Fortress
No Agreement
On-Line Support: Case Tracking, Knowledge Base Articles, and Live Chat
The User Group is a free event offered in person in the Fall and online in the Spring. It includes company updates, panels, and helpful tracks with multiple sessions on product and CEMS best practices. Training sessions, offered before and after User Group, are free for Fortress customers.
Agent Assisted Support: Access During Normal Business Hours, and After For Emergency Cases
In-person and online training events include product best practice and regulatory trainings from ESC Spectrum experts.
Assistance Reloading Prism Server Software
The User Group is a free event offered in person in the Fall and online in the Spring. It includes company updates, panels, and helpful tracks with multiple sessions on product and CEMS best practices. Training sessions, offered before and after User Group, are free for Fortress customers.
Assistance Installing Prism Server Software Updates
In-person and online training events include product best practice and regulatory trainings from ESC Spectrum experts.
DAS Services
Benefit
Fortress
No Agreement
Reduced Hourly Rate for Engineering Services
The User Group is a free event offered in person in the Fall and online in the Spring. It includes company updates, panels, and helpful tracks with multiple sessions on product and CEMS best practices. Training sessions, offered before and after User Group, are free for Fortress customers.
Data Controller Maintenance
Repair Services
The User Group is a free event offered in person in the Fall and online in the Spring. It includes company updates, panels, and helpful tracks with multiple sessions on product and CEMS best practices. Training sessions, offered before and after User Group, are free for Fortress customers.
Loaner Services
In-person and online training events include product best practice and regulatory trainings from ESC Spectrum experts.
Spare Parts Purchase Discount
The User Group is a free event offered in person in the Fall and online in the Spring. It includes company updates, panels, and helpful tracks with multiple sessions on product and CEMS best practices. Training sessions, offered before and after User Group, are free for Fortress customers.
Replacement Purchase Discount
In-person and online training events include product best practice and regulatory trainings from ESC Spectrum experts.
Access to Firmware Download
The User Group is a free event offered in person in the Fall and online in the Spring. It includes company updates, panels, and helpful tracks with multiple sessions on product and CEMS best practices. Training sessions, offered before and after User Group, are free for Fortress customers.
Prism Maintenance
Benefit
Fortress
No Agreement
Prism License
The User Group is a free event offered in person in the Fall and online in the Spring. It includes company updates, panels, and helpful tracks with multiple sessions on product and CEMS best practices. Training sessions, offered before and after User Group, are free for Fortress customers.
License for Backup Server
In-person and online training events include product best practice and regulatory trainings from ESC Spectrum experts.
Software Updates: Existing Licensed Functionality
The User Group is a free event offered in person in the Fall and online in the Spring. It includes company updates, panels, and helpful tracks with multiple sessions on product and CEMS best practices. Training sessions, offered before and after User Group, are free for Fortress customers.
Software Beta Testing
In-person and online training events include product best practice and regulatory trainings from ESC Spectrum experts.
Access to Prism Downloads
The User Group is a free event offered in person in the Fall and online in the Spring. It includes company updates, panels, and helpful tracks with multiple sessions on product and CEMS best practices. Training sessions, offered before and after User Group, are free for Fortress customers.
Software and Hardware Escrow
In-person and online training events include product best practice and regulatory trainings from ESC Spectrum experts.
Training Services
Access to Online Learning Management System (Prism and CEMS Training) for Unlimited Users
The User Group is a free event offered in person in the Fall and online in the Spring. It includes company updates, panels, and helpful tracks with multiple sessions on product and CEMS best practices. Training sessions, offered before and after User Group, are free for Fortress customers.
User Group Meeting Speakers-Hotel Expenses (1-2 nights)
In-person and online training events include product best practice and regulatory trainings from ESC Spectrum experts.
Access to Online and in-person Training Events
The User Group is a free event offered in person in the Fall and online in the Spring. It includes company updates, panels, and helpful tracks with multiple sessions on product and CEMS best practices. Training sessions, offered before and after User Group, are free for Fortress customers.
More DASProtect Options
DASProtect Plus offers on-site preventative maintenance and support during a one-day engineering engagement scheduled one to four times per year. The day begins with a review with your staff of your DAS and daily processes. Together, you create a prioritized list of improvements and fixes. Then, the engineer works through as many items as possible with you during the engagement and documents the process.
Add-on this program for assistance upgrading firmware for 8864 Data Controllers.
Ready To Learn?
Contact us to start your self-paced StackVision learning journey using the StackVision Success Program, a self-paced online learning system free for Fortress customers.
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