Contact Support
Our ESC Spectrum Customer Support team is standing by to help you by phone, email, or live chat. Our in-house team of experts supports all of our hardware and software solutions.
Need help navigating the Customer Community? View our helpful Tutorial Videos for guidance.
Report a New Issue
Create a Case or Access Live Chat
Report issues at any time through the Customer Community. Login and use the Cases tab to create a new case or review the status of another case, ask for help using Live Chat.
Email Support
To report an issue by email, please send a message with a description of your problem to support@escspectrum.com. The ESC Spectrum Customer Support team will contact you by phone or email to follow up as soon as possible.
Phone Support
Regular Hours (6 a.m. - 6 p.m. | M – F | CT) After Hours (Emergency Only)
512-250-7900
- Press 1 for Software & Data Controllers
- Press 2 for Hardware and CEMS Support
If all agents are busy, please leave your name, number, and message. Your support issue will be entered into the queue within one hour. A team member will contact you as soon as possible.
Check On Cases and RMA Status
Login to the Customer Community to see details on your existing cases, upload additional details, add comments, review emails associated with cases and create new cases. You can also check on project progress, RMA status and more.
Get Software & Firmware Updates
Find software and firmware updates, release notes, user guides, knowledge base articles, and more in the Customer Community.
Billing Inquires
For assistance with a Billing issue, please contact our Accounting Team and they will help you as soon as possible.
From The Source Blog
Understanding Part 60 and Part 63 Excess Emissions and Performance Summary Reports
This blog dives into Part 60 and Part 63 reporting requirements, specifically focusing on Semiannual Excess Emissions and Monitoring Systems Performance Reports.
Tracking Fuel Gas Sulfur Content: Why It Matters and How to Do It Right
Accurate fuel gas sulfur tracking is critical in the oil and gas industry to meet regulatory standards, protect equipment, and reduce environmental impact. This blog explores challenges in monitoring sulfur content, methods like Continuous Emissions Monitoring Systems (CEMS), and how advancements in technology help industries achieve precise and reliable sulfur management.
Understanding the Data Assessment Report (DAR) for CEMS Audits
The Data Assessment Report (DAR) is a crucial but often overlooked component of CEMS audit compliance. This guide breaks down what needs to be included, from quarterly accuracy results to EPA audit sample requirements, helping you keep up with regulations and streamline your reporting process.