ESC Spectrum

Fall 2023

User Group

We're so happy you're here!

Expanding The Possiblities

This event is a chance to grow your knowledge, connect with peers and our team, and have a say in our future. During our time together, you'll pick up best practices, chat with others in your field, and interact with our dedicated team. We value your feedback and want to hear your thoughts. We'll cover the latest product features and updates in the industry. Plus, you can bring your toughest facility problems, and we'll help you find solutions.

See What's Happening Each Day

A Warm Welcome
from our Senior Leadership Team

Thank you for taking the time out of your busy schedules to connect with us. There is no better way for us to hear about your successes, needs, and challenges than in person.  


We’re excited to present sessions focused on our theme for this year – “Expanding the Possibilities.” From the increase in staffing to growth in product benefits to the introduction of new technologies, we actively pursue new ways to expand our solutions to best serve your needs. We will provide product roadmaps, training opportunities on the best use of our products, and regulatory updates while providing plenty of time to network with other users and ESC Spectrum employees. We’re happy to host many of our key vendor partners and encourage you to visit with them.  


We’ve had many changes throughout 2023. Aside from expanding our best-in-class products and services, we’ve grown our organization by adding 34 new employees to serve you better and implementing internal changes to increase operational efficiency. Along with these gains, we have also experienced some losses. 


Mark Shell served ESC Spectrum for 40+ years (yes, since 1982!) before retiring early this year. He played many roles in the company, including designing hardware for the 8816 Data Controller, serving as a DAS project engineer and project manager, managing the entire operations team, and his most recent role on the senior leadership team with overall responsibility for product development. Mark embodied our core values of “we, not me,” “game-on,” and “do right by the customer” and is one of the people whose attributes we modeled when we defined these values (he was unaware of this at the time). We deeply miss his contributions and presence. 


In Spring 2024, long-time Senior Regulatory & Reporting Engineer Jon Konings, one of the founding members of the ESC Spectrum User Group and Steering Committee, will also retire. Jon worked with ESC Spectrum as a CEM Coordinator at We Energies, then came to work for us for the past decade. His contributions to the company are immeasurable, not only in his dedication to work but as a good friend to so many.  


In the Summer 2024, Lead Senior Regulatory and Reporting Engineer Suzanne Dibert will also retire. Since joining ESC Spectrum in June 2004, she has become an expert of all things reporting for StackVision including special reporting needs for Pennsylvania. Suzanne has had a real effect on everyone on the DAS operations team, sharing her knowledge and selflessly helping however she can across countless projects.  She is not only a technical expert, but a great teacher and is always there for anyone in need. She’s a terrific employee, one of the best, and to say she’ll be missed is an understatement.  


With great sadness, we shared the news that Shaun Ellis passed away in May of this year. Shaun battled cancer for a long time and was a true fighter. He came to ESC Spectrum in 1999. He started in the Data Controller support group, moved to software support, became a software support manager, and then a product manager. He is dearly missed by all of us. 


We want to express our profound gratitude for the many years of service from these ESC Spectrum employees while looking forward to the future and what new members of our team and ever-changing technologies will bring us. We appreciate your continued support of our community and making this event successful year after year. 

Here’s to three days of learning and sharing experiences and insights! 



The ESC Spectrum Senior Leadership Team 

  • Jeff Rabensteine, President 
  • Rachel Morgan, Executive Vice President and Operations
  • Michael Viator, VP of Sales and Marketing 
  • Brian Fowler, Director of Product Development 
  • Deb Stock, Director of Human Resources 
  • Jesse Harlan, Director of Finance & Administration 

Thank You to Our Vendor Partners

DeNeece Tippie

Regional Sales Manager

Rick Smith

Operations Manager

Bart Gossett

Americas Sales Manager


Ralph Henderer

National Sales Manager


Daniel Hodgkinson

Sales Manager

Derek Jacobs

Business Development Manager


Sean Myrick

Regional Sales Manager Southeast

Peter Pepe

Sr. Channel Manager


Join Us Wednesday Night for Entertainment and Food!

Happy Hour & Snacks at Culinary Dropout

When: Wednesday, November 8, from 6:00 – 9:00 p.m.

Where: Culinary Dropout 11721 Rock Rose Ave

Musical Guest: Kristen Merlin

Kristen is a country singer best known for finishing in the top 5 on The Voice.


How to Get There:

All those wishing to take the group bus to Culinary Dropout, please meet in the Hotel lobby at 5:45 p.m.

Vendor Scavenger Hunt

Pick up your Scavenger Hunt Checklist at the Marketing Table in Camellia AB or the Registration Table in the hallway.


Complete all tasks on your Scavenger Hunt and bring your list to the Marketing table to get your raffle ticket for a prize drawing. Please bring your completed list by 1 pm on Thursday. We will text the winners after lunch. Post on your social media with the hashtag #ESCSpectrumUG2023 for an extra chance to win!

What could you win this year?

  • Cabela’s Gift Card
  • Amazon Gift Card
  • Yeti Cooler, Cup & Hat
  • Carhhart Backpack and Blanket
  • JBL Wireless Headphones
  • Cocktail Kit
  • JBL Portable Speaker


We want to hear from you!

User Group Survey

Complete the User Group survey, come to the Marketing table, and receive a fun prize!

Wifi Information

Network: Westin_Conf


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